Faculty: For immediate help during an online class
If you require immediate assistance, please call the Yale ITS help desk at 203-432-9000. Poorvu Center staff members collaborate with ITS to provide timely answers and expert referrals.
Zoom
Canvas
What are the browser and computer requirements for Canvas?
CANVAS SUPPORT:
24/7 Vendor support - while logged into Canvas, click on the help button in the left-side navigation bar to access the hot-line phone number and/or chat support
Local support: [email protected]
Internet Connectivity
Test Your Internet Speed: It might be helpful to check the speed and performance of your internet connection if your Zoom session has technical difficulties.
Email/Collaboration Tools
CAS/Password
If you have a locked account you will need to contact the ITS Help Desk, 203-432-9000