Panopto Support can be contacted directly by ITS and CTL directly. The ITS helpdesk has direct access to panopto support. 

However, in most cases users can be refered to existing documention. 

Panopto support information

Support site (only for ITS helpdesk and service owners):

http://support.panopto.com

Email:

[email protected]

Phone:

855-Panopto option 1   (855.726.6786)
8:00 a.m. - 8:00 p.m. EST Mon-Fri