Troubleshooting

System requirements for Windows, macOS, and Linux

System requirements for iOS, iPadOS, and Android

Canvas@Yale Login Page

Help with Canvas

What are the browser and computer requirements for Canvas?

Enable 3rd Party Cookies

CANVAS SUPPORT:

24/7 Vendor support - while logged into Canvas, click on the help button in the left-side navigation bar to access the hot-line phone number and/or chat support

Local support:  [email protected]

My home internet is not working

My home internet is not fast enough

How can I test my home internet speed?

Free and subsidized internet and data options???

When to use VPN

How to set-up VPN

If you get the Mac OS error in Catalina (STC Facebook Group)

How to set-up Duo

Adding a new device with same phone number

Adding an additional device

Email access/account issues

Change or reset your password

If you have a locked account you will need to contact the ITS Help Desk, 203-432-9000

Please visit the Student Technology Help page to request assistance.