If you require immediate assistance, please call the Yale ITS help desk at 203-432-9000. Poorvu Center staff members collaborate with ITS to provide timely answers and expert referrals.

System requirements for Windows, macOS, and Linux

System requirements for iOS, iPadOS, and Android

What are the browser and computer requirements for Canvas?

Enable 3rd Party Cookies

CANVAS SUPPORT:

24/7 Vendor support - while logged into Canvas, click on the help button in the left-side navigation bar to access the hot-line phone number and/or chat support

Local support:  [email protected]

Test Your Internet Speed: It might be helpful to check the speed and performance of your internet connection if your Zoom session has technical difficulties.

When to use VPN

How to set-up VPN

How to set-up Duo

Adding a new device with same phone number

Adding an additional device

Email access/account issues

Change or reset your password

If you have a locked account you will need to contact the ITS Help Desk, 203-432-9000

Faculty and Staff Desktop Support